Shipping and Delivery

What are normal production and delivery times?

What happens if a product is back-ordered?

How can I get my order faster?

Can I have my order shipped to multiple addresses?

Pricing and Payment

What are the standard minimum order quantities?

What are the standard setup charges?

What payment options are available?

Why is sales tax added to my order?

Art and Decoration

How do I need to send my artwork? Is there a preferred format?

How long is my artwork stored?

Can I get a proof of my artwork?

Can I get my PMS color matched?

What are my options for product identification?

Artwork file types and specifications

What are the preferred file types?

What is the cost for Artwork and Set-Up?

Orders and Returns

Can I add, cancel or delete items on my order if I change my mind?

Can I get a sample of the product?

Can I receive a pre-production sample for approval prior to my order being placed into production?

Am I limited to the items shown in the catalog or can I customize my order?

What if I want a larger quantity than those listed on the site?

How do I get in touch with someone if I have a problem with my order?

What if I receive more or less than I ordered?

What if I'm not sure about the product color?

What sizes should I order?

What is your return policy?

Website/General

Is my credit card and account information secure?

What if I'm having trouble with your website or I find an error?

Can I order a print catalog?

How can I contact SayIT Promotional Products directly?

How can I find out about special offers?

Terms and Conditions of Sale

Artwork Policy

Site Notes

Product Selection Assistance

Do you offer articles that will help me choose the best product?

How do I choose a Promotional Item?

Can I get assistance with my product search?

What types of merchandise is available?

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Shipping and Delivery

What are normal production and delivery times?

All delivery times are after art/logo approval. Normal delivery on all stock apparel items is 2-4 weeks after art approval. Delivery schedules are based on manufacturer's requirements, so please refer to individual product detail pages. All shipments are via UPS or FedEx ground unless otherwise specified. You can choose a more appropriate shipping method if needed.

What happens if a product is back-ordered?

We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

How can I get my order faster?

You may choose faster shipping by calling us at 1-719-495.9830 or email us at info@sayit.com and we will do everything possible to meet your deadlines. Rush charge and expedited air freight will be applied to your final cost.

Can I have my order shipped to multiple addresses?

Yes, simply email info@sayit.com or call (719) 495-9830 when placing your order to specify multiple shipping addresses. There will be a drop ship charge for each additional location.

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Pricing and Payment

What are the standard minimum order quantities?

Apparel: For embroidered apparel, the standard minimum order quantity is typically 6-12 per style. You must use the same logo and logo colors on a single style to qualify for minimum pricing. Some styles may have higher minimums. Please refer to individual product detail pages.

For screen printed apparel, the minimum order quantity is typically 12-24 per color/style. You must use the same logo and logo colors on a single style to qualify for minimum pricing.

Headwear: You must use the same logo, logo colors and decoration method on a single style to qualify for minimum pricing. Once you have met the minimum, you must order headwear in consecutive increments of 12. All caps should be the same style, color, and logo as the initial cap you ordered. You may not combine headwear styles, colors and identification options to meet minimum or consecutive increment requirements.

Gift items: Minimum order quantities for gift items vary by product. Please refer to individual product detail pages.

What are the standard setup charges?

Setup charges vary by product. Please refer to individual product detail pages.

What payment options are available?

You can pay by check or Visa and MasterCard.

Why is sales tax added to my order?

In accordance with state and local tax laws, we are required to charge sales tax on sales to Colorado. If you are currently on file with SayIT as a tax exempt customer, you do not need to provide proof of your tax exempt status prior to placing your order. If you have questions about your tax exempt status, please contact SayIT customer service at (719) 495-9830. If you are a tax exempt organization and do not have tax exempt form or file with us, please contact SayIT Customer Service at (719) 495-9830 for more information before ordering.

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Art and Decoration

How do I need to send my artwork? Is there a preferred format?

Complete instructions are available below. To provide your artwork in another format, please contact SayIT Promotional Products at (719) 495-9830 or email info@sayit.com.

How long is my artwork stored?

Your artwork will be stored for one year after its last use.

Can I get a proof of my artwork?

Yes, we offer JPG or TIFF files for your approval upon request. If you would like a copy sent to you via e-mail or fax, please call us at 1-719-495-9830 or email us at Can I get my PMS color matched?

Yes, we provide PMS color-matching when available. If PMS color-matching is not possible on an item, the closest available color will be selected. One of our graphic design experts can help you select imprint colors for the best presentation of your artwork. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Some additional charges may be incurred for a PMS match. Your Customer Service Representative will advise of this upon order confirmation. Please call (719) 495-9830 or email

What are my options for product identification?

Gift items: Imprint colors, imprint options, art requirements, and charges vary by product, so please refer to individual product detail pages for more information.  We offer silk screen printing, pad printing, laser and deep etch engraving as well as debossing and embossing.  Many other imprint methods are available including manufacturing processes which include your logo embedded or molded into your product.

Other identification methods: The most common decoration method for each product has been pre-selected for your convenience. Other decoration methods may be available. For more information on setup costs on screen print, embossing, thermofuse, and other identification methods, please call us at (719) 495-9830 or email us at info@sayit.com.

Embroidery: We must create production artwork and an embroidered design on all apparel and head-wear embroidery orders. A set-up charge of $18 per 1,000 threads will be charged for the initial creation of the embroidered design. Embroidery setup charges cannot be refunded or rebated. All embroidery tapes and setups are the property of SayIT Promotional Products and cannot be transferred to another party.1

Imprint options defined:

Silk-Screening:  The image is created from ink pressed through a stenciled screen. A separate screen is required for each color resulting in a higher cost for additional colors and processing.
Embroidery:  Stitching a design into fabric.
Deboss:  The depression of an image into a materials surface.
Emboss:  A raised image is impressed on an items surface.

Hot Stamp:  The pressing of a heated stamp on an items surface to create an impression.
Etching:  The production of an image on a surface by using acid.

Laser engraving:  A laser is used to engrave or etch into the surface of an item.
Die-casting:  Injecting molten metal into the cavity of a carved die (or a mold)
Die-striking:  An impression made on a metal sheet by a metal stamp or hammer.

 

 

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Artwork File Types and Specifications

 

What are the preferred file types?

The preferred file type for most jobs is a .eps file. These files allow us to accurately manipulate logos and the elements which they are comprised of to re-size without any loss of quality or accuracy.

Vectorised Artwork (.eps, .ai or correl draw files)
These are ideal files for the correct printing and reproduction of your logo. We do what we can to re-illustrate logos when we receive basic files. But it is time consuming task, and if your logo is difficult we have to charge $45 to re-illustrate your logo. The bonus is that we will then give you a copy of the file you've paid for which will come in useful if you ever want to do any printing, signage or design work with your logo.

JPEG(.jpg) Files
jpg files are okay for embroidery, but they have to be re-illustrated for printing and engraving use. A high res .jpg file can also be used for printing digital or offset printing jobs, though it is not a preferred file type.

PDF Files
.pdf files are becoming the industry standard for offset and digital printing. They have only limited use for printing promotional products. A .pdf file is fine for embroidery but we have to re-illustrate a .pdf logo if printing or engraving is required.

Doc Files and Text Files
Microsoft files can be worked with, but they are the least desirable file. If it's simple we may be able to work with it.  A complex logo will need to be re-illustrated to a .eps file.



What is the cost for Artwork and Set-Up?
The setup charges are specific to the product and manufacturer. The exact cost will be included on our website and in any quotes you receive. Whenever artwork has to be re-illustrated there is a $45 charge. When it is necessary to rework or adjust artwork there is a charge of $45 per half hour .

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Orders and Returns

Can I add, cancel or delete items on my order if I change my mind?  

Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. You will need to place a new order for additional items. Call us at (719) 495-9830 or email us at info@sayit.com for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.

Can I get a sample of the product?

Yes, we can send you a sample of the actual item you are looking to purchase on our website. Most items are available with either random logos or blank.

For your convenience, samples will be billed at the lowest quoted price on www.Sayit.com and will ship ground to your location with applicable shipping and handling charges. Please note that samples may take 10 business days or more to arrive.

For more information, to check for sample availability of your chosen product, or to order a sample, please call us at (719) 495-9830 or email us at info@sayit.com and we'll review your specific sample needs.

Can I receive a pre-production sample for approval prior to my order being placed into production?

Yes. To receive a pre-production sample, you must place your order by phone and request a sample at that time. Call us at (719) 495-9830 or email us at info@sayit.comfor additional charges. Delivery time on your order would begin based on when the pre-production sample is approved.

Am I limited to the items shown in the catalog or can I customize my order?

Our special order options are endless. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to over 4,000 industry vendors and hundreds of thousands of products. Please call us at (719) 495-9830 or email us at info@sayit.com to begin the custom order process.

What if I want a larger quantity than those listed on the site?

Please call (719) 495-9830 or e-mail info@sayit.com for larger quantity quotes.

How do I get in touch with someone if I have a problem with my order?

You can email us at info@sayit.com or call us at (719) 495-9830, Monday through Friday from 8 a.m. to 5 p.m. Mountain Standard time.

What if I receive more or less than I ordered?

We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or under-run of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity.

What if I'm not sure about the product color?

Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. The colors are to be used only as a guide; please contact us at (719) 495-9830 or email us at info@sayit.com if you have specific color requirements.

What sizes should I order?

Unisex sizes (S,M,L,XL,2X,3X) generally fit adults up to 6'1".

Garments available in Tall sizes (LT-3XLT) are noted on the individual product detail pages. Tall sizes add 1-1/2" to sleeve length and 2" to the body length.

Many products or brands can fit differently. If you would like more information on a specific garment's fit, call us at (719) 495-9830 or email us at info@sayit.com.

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Product Sizing Information: 

UNISEX STYLES

XS

S

M

L

XL

2X

3X

Men's Shirt/Jacket

30
32

34
36

38
40

42
44

46
48

50
52

54
56

Ladies' Shirt/Jacket

4

6
8

10
12

14
16

18
20

22

--

LADIES' ONLY STYLES

S

M

L

XL

2X

Ladies' Shirt

4
6

8
10

12
14

16
18

20
22

YOUTH STYLES

XS

S

M

L

XL

Shirt

2
4

6
8

10
12

14
16

18
20

 CAPS
Generally adult Caps come in one size which is adjustable to fit 6-7/8" - 7-5/8"

What is your return policy?

Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us at (719) 495-9830 or email us at info@sayit.com immediately. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.

All claims for shortages, loss or non-delivery must be made within 10 days from the date of receiving your order. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.

 

 

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Website/General

Is my credit card and account information secure?

Absolutely! Wherever financial information is required we take the utmost care to protect that information. We do ask that you do not email credit card information to us.

What if I'm having trouble with your website or I find an error?

We strive to make the online shopping process as easy and accurate as possible. If you have a comment

Here are a few tips to make your visit to our website as enjoyable as possible:

  • Clicking "Home" at any time will take you back to our main welcome page.  You can see the latest news and learn about upcoming events by clicking the "News & Events" button.  Learn more information about our company and its history by clicking the "About Us" button.  Then, see what our customers have to say about our company by visiting the "Testimonials" area.  For our contact information (phone, address, etc.), please click the "Contact" button. 

  • Be sure to stop by our online showroom to view our featured items.  Click "Showroom" to enter.  If you see something you like, just select the item for more details.  You can then add the item to your cart to request more information or place an order directly from our site!

  • To search our vast promotional product database, click the "Search" button.  After you perform your search, you can see detailed information regarding any product.  If you see an item that interests you, you can easily add it to your online cart.

  • Click "View Cart" at any time to review the items in your cart.  Don't forget that you have to check out by clicking "Check Out" in order for your cart to be sent to us.  All of your personal information (including credit card information) will be submitted using industry-standard SSL encryption.

  • If you enjoy visiting our website, we would love for you to tell your friends about it.  Send them a quick message directly from our site by clicking "Tell a Friend" at the bottom of our home page.  We would greatly appreciate it!

  • Your browser must support frames and cookies in order to use all areas of our site.

If you need further assistance using our website, please don't hesitate to let us know!  We're always here to help!